Hello, thanks for booking a cooking class with us. We do appreciate your business and the opportunity to serve you with excellence and great food!
We understand that things happen, schedules change, kids get sick, etc and you may become unable to attend your scheduled class.
Please also understand that we are a small classroom with limited seats. If your reservation is in 10 days or less we have already spent 50% of your reservation in preparations for your spot in class. We have purchased some ingredients, scheduled Chefs and classroom assistants, and planned for your reservation.
Most other entertainment event venues such as music venues, movie theaters, sports games, etc do not offer any type of refund or transfer. If you cannot make it to one of those events you simply lose out.
With that said…we love all of you too much for that and do try our best to accommodate. Please see below for our updated (as of January 2021) Cancellation and Transfer policy.
Chef Jeff & Chef Heather Pennypacker
Option #1. Send someone in your place.
If you can not make your class please feel free to send someone in your place. No need to call or email, simply have your replacement let us know upon arrival.
Option #2. Refund or Transfer Credit (Class is more than 10 days away).
If your scheduled class is 10 days or more away….you can request a refund or transfer credit towards a future class. Please note that in either case there is a $15 admin/processing charge. Please email firstname.lastname@example.org with your name, order number, and if you desire a refund or credit. If you desire future class credit, we will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for 1 year from the original class date. Please keep your code in a safe place. We do not reissue lost codes.
Option #3. Transfer Credit (Class is 9 days or less away)
If your scheduled class is 9 days or less away we do not issue any refunds. However…we do offer future class credit. Please see the scale below.
If your class is 5-9 days away you can receive 75% future class credit.
If your class is 1-4 days away you can receive 50% future class credit.
If this is the day of your class you can receive 30% future class credit as long as you have contacted us 3 hours before class start time.
There will be no refunds or credit for any “no show” reservations without prior contacting us.
To get your future class credit please email email@example.com with the order number, name, and email address of the person who made the reservation. We will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for 1 year from the original class date. Please keep your code in a safe place. We do not reissue lost codes.
All cancellation requests must be made through email in advance of your scheduled class (please email firstname.lastname@example.org, do not call or Facebook).